Privacy policy
This document explains what information Vector Transport Solutions collects, how your vehicle and contact details are stored, and how you can update or remove your records.
Information we collect
We collect only the details needed to schedule your service, evaluate your vehicle, and complete your detailing package.
Contact details
Name, email address, and phone number provided during online booking or shop check-in.
Vehicle specifications
Make, model, year, exterior color, paint type, surface condition notes, and service history.
Transaction records
Service packages selected, payment confirmation IDs, and customer authorization notes.
How your information is used
Your details are used directly for workshop operations and clear customer communication. We do not sell or rent customer data.
Service scheduling
Assigning technician bay time, preparing specialized equipment, and confirming drop-off windows.
Technical compliance
Matching manufacturer clear-coat thresholds, measuring paint thickness, and logging product formulas used.
Customer updates
Sending booking receipts, service stage progress, completion notices, and post-service care guidelines.
Data storage and protection
All digital workshop logs and customer files are housed in encrypted systems with role-restricted staff access.
Digital security
Standard SSL/TLS transport encryption and secure cloud-hosted booking records with daily verified backups.
Restricted shop access
Only authorized shop technicians and managers can view customer profiles and vehicle service notes.
Retention schedule
Vehicle service histories are retained for three years to support coating warranty records before automated archival.
Data access and deletion requests
You hold full control over your personal records. You may review, correct, or request the deletion of your personal details and vehicle inspection profiles at any time.
How to submit an inquiry or deletion request
Send an email with your full name, vehicle license plate or VIN reference, and the requested action (review, update, or full wipe). Requests are processed within 5 business days.
Physical records and onsite work logs: 619 Colbert Way, Fort Mill, SC 29715, USA